Hire a Technical Support Specialist
A Technical Support Specialist troubleshoots product issues directly with customers, reducing escalations to your engineering team.
What a technical support specialist typically handles
- First-line technical troubleshooting
- Bug reproduction and reporting
- Knowledge base article writing
- Escalation to engineering
Identity-verified, payment-protected
Every technical support specialist on WaeWork completes identity verification through Stripe Identity before they can apply. Funds are held via Stripe Connect and released on a schedule matched to how the engagement works, so you're never paying upfront for work that hasn't happened.